Conditions of Letting

1.Bookings & Deposits

A booking is provisional until Ballito Accommodation ("the agency") receives a deposit of 50% of the accommodation charge and issues written confirmation with a booking reference. Provisional bookings are held for 48 hours.

A refundable breakage deposit (typically R2 500, stated on your confirmation) is payable with the balance and is refunded within 7 days of departure, less any amounts due for damage, loss or additional cleaning. The lead guest must be 25 years or older and remain in residence for the full stay.

2.Payment

The balance of the accommodation charge is due 30 days before arrival. Bookings made within 30 days of arrival are payable in full on confirmation. We accept Visa, Mastercard and EFT into the agency's trust account; keys are only released once payment has cleared in full.

Rates are quoted in South African rand per unit per night and include the departure clean. Rates for future seasons may be adjusted until a deposit has been paid, at which point the quoted rate is fixed.

3.Cancellations

• More than 60 days before arrival — deposit refunded less an administration fee of R500.
• 60 to 31 days before arrival — 50% of the deposit is forfeited.
• 30 days or fewer before arrival — all monies paid are forfeited, unless the unit is re-let for the full period, in which case monies are refunded less an administration fee of R500.
• Peak-season bookings (15 Dec – 10 Jan) cancelled after 30 September forfeit the full deposit.

No refunds are made for early departure, late arrival or unused nights. We strongly recommend holiday cancellation insurance. Cancellations must be sent in writing to bookings@ballitoaccommodation.co.za.

4.Occupancy & Conduct

Occupancy may not exceed the number of guests stated on the confirmation; over-occupancy entitles the agency to cancel the stay without refund. All homes are let for quiet family holiday use — no parties, functions or day visitors beyond reasonable numbers without prior written consent.

Guests must comply with body-corporate and estate rules where applicable (including noise, pool and parking rules). The agency may terminate a stay without refund where conduct causes a nuisance to neighbours or places the property at risk.

5.Breakages

Guests occupy the property with care and report any breakage, loss or damage to the office promptly. The reasonable cost of repair or replacement is deducted from the breakage deposit; where costs exceed the deposit, the shortfall is payable on demand. Please report pre-existing damage within 24 hours of arrival so it is not held against your deposit.

6.Check-in & Check-out

Check-in is from 14:00 on the day of arrival and check-out is by 10:00 on the day of departure, to allow homes to be properly serviced between guests. Keys are collected from and returned to the office at 29 Sandra Road, Ballito (Mon–Fri 7:30–17:00, Sat–Sun 7:30–14:00).

Early check-in or late check-out may be arranged at the desk, subject to season and servicing schedules. Late key returns may attract a fee equal to one night's accommodation.

7.Pets

Pets are welcome only at homes expressly marked pet friendly, by prior arrangement and noted on the booking confirmation. Sectional-title complexes generally do not permit pets under any circumstances. An unauthorised pet entitles the agency to terminate the stay without refund and to recover additional cleaning costs from the breakage deposit.

8.Liability

Each property is privately owned and let on the owner's behalf. To the extent permitted by law (including the Consumer Protection Act 68 of 2008), the agency and the owner are not liable for loss, theft, damage or injury suffered by guests or their visitors at the property, howsoever arising, except where caused by the gross negligence of the agency or the owner.

Guests are responsible for securing the property, their vehicles and their belongings during the stay. Interruptions to municipal water, electricity or connectivity services beyond our control (including load-shedding beyond installed backup capacity) do not entitle guests to a refund, though the office will always assist where it can.